911 Operators Dont Give A Shit About Anything
Posted in Uncategorized on November 30th, 2006The November 21 emergency call came across as a kidnapping report into the Dallas City Hall 911 call center. Witnesses saw Raymond Jackson drag his former girlfriend, Betty Banks, out of her northeast Dallas apartment.
Caller: Some dude just came over and kicked in a door over here and snatched some girl. They’re about ready to get in the car and leave. It’s on Amanda Lane.
Operator: Okay, what’s the address on Melody Lane, sir?
Caller: She stays in an apartment. I don’t know, I’m not from over here.
Operator: Okay, well, that’s… We can’t do nothing with that if you don’t have any license plate on vehicle. I mean, who are we supposed to be looking for?
Caller: I’m not the police, ma’am. I’m just thinking you may want to check, but I’m just… Don’t worry about it. If you’re not worried about it, I’m not worried about it.
Operator: Alright, sir, you have a good evening.
The caller is left bewildered when the 911 operator says that she cannot offer any help because the witness, who offered a first-hand account of the kidnapping, did not get a license plate number on the car.
A spokesperson with Dallas Fire-Rescue described the call as totally unacceptable and unprofessional. “It was also poor customer service, just something that cannot happen in the city of Dallas,” said Lt. Joel Lavender with Dallas Fire-Rescue. According to Lavender, the caller gave enough information to dispatch police.
“In the fire service, we work on core values, diversity, integrity, dedication, customer service, respect, compassion,” Lavender explained. “None of those were followed in this call.”
The 911 operator who handled that call has been fired.
An apartment manager made another call 25 minutes later. That call finally got police officers to the scene.
The 911 operator on the second call was shocked that the first call was ignored. “I cannot imagine somebody not sending the police on a kidnapping, and I’m terribly sorry about the delay,” she said. “I mean, I’m frightened. That would be a terrible thing to happen. I mean, that’s just terrible.”
According to the police, Banks was released unharmed the next day, while Jackson was arrested.


